Privacy Policy

Last Updated: 2026

1. Introduction

Smart CV AI values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when using our platform.

2. Information We Collect

Personal details such as name, email address, and phone number
CV and cover letter information entered into the platform
Uploaded files and certificates
Payment information processed through M-Pesa and Stripe
Usage analytics and technical information

3. How We Use Your Information

Generate AI-powered CVs and cover letters
Improve user experience and platform performance
Provide customer support
Process payments securely
Maintain platform security

4. Data Protection

We use industry-standard security measures to protect your information. However, no online platform can guarantee absolute security.

5. Third-Party Services

We may use trusted third-party services including OpenAI, Firebase, Safaricom M-Pesa, Stripe, and hosting providers to operate the platform.

6. User Responsibility

Users are responsible for ensuring that information submitted to the platform is accurate and lawful.

7. Payments

Payments made through the platform are processed securely through authorized payment providers.

8. Refunds

Due to the digital nature of the services, refunds may not be issued once content generation has been completed.

9. Changes To This Policy

We may update this Privacy Policy from time to time.

10. Contact

For inquiries, contact: support@smartcareervai.com