Terms & Conditions

Last Updated: 2026

1. Acceptance of Terms

By accessing and using Smart CV AI, you agree to comply with these Terms and Conditions.

2. Services Provided

Smart CV AI provides AI-powered CV generation, cover letter generation, career document assistance, and related digital services.

3. User Responsibilities

4. Account Security

Users are responsible for maintaining the confidentiality of their login credentials.

5. Intellectual Property

The Smart CV AI platform, branding, software, and generated systems remain protected intellectual property.

6. AI Generated Content

AI-generated CVs and cover letters are intended as professional assistance tools. Users are encouraged to review generated content before official submission.

7. Service Availability

We strive to keep the platform available at all times but do not guarantee uninterrupted access.

8. Limitation of Liability

Smart CV AI shall not be held liable for employment outcomes, hiring decisions, or indirect damages arising from platform usage.

9. Payments

Payments processed through M-Pesa and Stripe are securely handled through authorized third-party providers.

Refund Policy

1. Digital Nature of Services

Because Smart CV AI provides digital AI-generated services delivered instantly, completed purchases are generally non-refundable.

2. Eligible Refund Situations

Refunds may only be considered under exceptional circumstances including:

3. Non-Refundable Situations

4. Refund Review

Refund requests are reviewed individually and decisions remain at the discretion of Smart CV AI.

5. Contact

For support or refund inquiries: support@smartcareervai.com